Passport To Travel

Personal experience often provide solutions, but the major factor is finding the right equipment supplier and modification resource, to provide on going maintenance repair and servicing for vehicles containing conversions that will accommodate persons with disabilities and in most cases, allow a person to continue in society as independently as possible. Problems can be finding an equipment supplier who will gladly provide the necessary modifications for accessibility or equipment, but may not be able to provide nationwide servicing for the vehicle modified. Years of research prove Braun, MPS and VMI (EMC) equipment are major companies providing adaptive equipment serviced on a national level. It is also important to use an equipment installer who will service equipment on a national level if you intend to have the larger wheels roll smoothly on the highway and the necessary support in the event of equipment failure. The smartest and best way to accomplish these three goals is by using a facility able to provide a turnkey operation when purchasing your vehicle and then following the warranty for continued performance of the vehicle. No one driving with adaptive equipment should settle for anything less, but unfortunate difficulties may still arise, regardless of where your vehicle originally came from once your wheels connect to the highway. This is a continuing article about driving on the road independently.

Julia Hollenbeck

Wheel Me On... Does Not Recommend the Following Businesses

Tennessee Mobility, Gallatin, TN
Freedom Wheels, Houston, Texas

Photo of 2005 Chrysler T & C Limited Edition

Photography by J. Hollenbeck

Trick or Treat?

Many of us live with life on wheels and depend on larger wheels to transport the smaller ones actually carrying us. After ending up in a catastrophic accident and losing the big wheels to a junk yard, the reality check was no transportation to wheel to physicians, grocery stores, and continue to live my life independently after being unable to resolve transportation needs nearly two weeks following the demise of the Ford. Changing from an upper grade luxury full size van to a minivan could be like "trick or treat" and the "trick" falling into an expensive mistake. "Seeing is believing", if you order any new vehicle, and it can be a little frightening when changing make or model.

On the eve of Halloween 2006, it was a decision made and one slightly scary while meekly wheeling into a transport vehicle, driven by Mark Macias, to haul the smaller wheels over to United Access in Memphis. There was reason to be slightly skeptical because it was without a doubt that all odds were the minivan search could have been in vain because no vehicle had actually been seen. After being politely greeted at the door of United Access in Memphis, Tennessee, the manager appeared with a "good news; bad news" expression because the minivan ordered for me had simply not arrived. I played around with a couple of other vehicles with the Braun Entervan conversion, looked at specs, and began wondering if I should have gone for the silver as I wheeled over to the accessible desk. The good news was that a "Stone White" 2005 Chrysler Town & Country Limited, Braun's Entervan was ready to roll in from the Braun Corporation, but the bad news was the certainty of exactly when it would arrive.

The Braun Corporation was already churning out 2007 models and 2005 were nearly obsolete, creating even a larger problem. The fact was, a new chassis of any year, would still have the same "new" warranty as a more expensive current year model. (Why pay more?) Attitude adjustments entered into the scene, but the plain truth; "A full sized luxury van cost several thousand's of dollars more than a minivan." While not a full size vehicle, there were both pro and con aspects to this selection: A full size van provided more room, built to last longer and typically well known for durability. The minivan provided less room, but far better gas mileage and the Town & County was apparently crash tested and held a 5-star rating. Bottom line: The Town & Country had all the luxury items that the 1995 Ford Econoline Mark III Luxury Van had, but it did not have the same amount of room or as heavy a chassis.

What was not taken into consideration were modifications The Braun Corporation may have made to their product line since last looking at one of their modified minivans. Assumptions were the minivan would contain very similar conversions as what had been seen in earlier models while visiting a couple of dealers and the fact was some of these vehicles admired may have contained "options" that were not standard modifications. Many van conversions made per specifications of a customer can take weeks to complete! Unfortunately, I did not have weeks to wait and needed transportation.

After explaining the situation to the manager he rapidly began making telephone calls to The Braun Corporation to request the 2005 vehicle be tracked-down and drop shipped into United Access (Memphis). The Braun Corporation set to work and located the chassis that was ready with Braun's Entervan conversion and processed shipping immediately. On Wednesday, the Entervan from The Braun Corporation arrived and before noon, the shiny new vehicle was ready to check out all the fancy gadgets. This van was top of the line, American made by Chrysler Corporation, drop shipped into The Braun Corporation for their Entervan conversion making it completely accessible for mobility users, and now ready for United Access (Memphis) to install adaptive equipment for the end user, but it did not contain what I had expected it too.

While the front seats were removable, there was no place to lock the seats down, once removing either seat from the original position. In other words, the mid section of the van contained carpet without tracks, and only tie down strips for a wheelchair, but there was a very good reason for this: Crash Testing and Safety requirements prohibited securing front seats with a quick release for placement in the mid section. Ultimately, this was going to be another compromise I would willingly adjust too.

Modifications beginning in 2005 restricted including any "track" for lock-down of the front seats once removed. The bottom line for safety purposes is if a person is going to remove the driver's or passenger seat from the front position, the seat(s) should be removed completely out of the vehicle to avoid unsafe conditions. (i.e. Torpedo reaction if not secured properly and possibly causing injury to an individual.)

"You know, Julia, you don't have to have an E-Z Lock system if you can use the tie downs. There are tie-down positions for both front seating areas and the area where you're playing around." Mark Macias, the equipment installer said as I wheeled in and out of the vehicle.

"There you go, Mom! Just use the tie downs! Come on, you can handle that!" My son encouraged.

"Tie-Downs?" I asked, while remembering my insistence asking David to take the tie-downs when he retrieved me from Clarksville, but he refused stating, "Mom, the new van will come with tie-downs, you don't need to take your old ones."

"You mean I can tie-down the wheelchair and drive this vehicle out of here?" I asked Mark.

"Sure, just as soon as you pay for it." Mark replied, bringing a few giggles from everyone. On Thursday morning, Mark arrived with a van to transport the small wheels to the bank and then drove to United Access (Memphis), where the manager was waiting to complete the paperwork. Most of this day was spent completing the necessary information, admiring the new minivan and attempting to make serious decisions that would allow continued driving.

Steve Kinstler, Marketing Manager from the United Access Corporation and Mark Macias were ready to begin going over several items and it appeared Fox, el service animal, approved of Steve so we were good to go.

Many of our readers will now begin wondering whatever happened to Spoke, the service animal who wrapped his leash a few times around Elia's legs when learning he was not going with me on the bus, (Reference: Carrying the Olympic Torch), despite the protests of officials wanting him to ride along. Spoke moved back to San Antonio, Texas, and now enjoys the hill country. Fox is a Sheba Inu who replaced Spoke and does not wrap his leash around anyone's legs. His acute hearing abilities are like having an security alarm. Like Spoke, he is of a "non-barking" species, but trained as a hearing canine and alert assistant. His small size has been a blessing and unlike most Sheba's, has a docile disposition and is normally warm and friendly to people.

Returning to use MPS Hand Controls after driving with electronic controls for several years was a very serious consideration. Waiting out the interim for electronic EMC Driving Controls with a toggle would not provide "immediate" transportation, necessary for rehabilitation following a vehicle accident and on-going medical care. The primary concern was progressive medical conditions, which had to be weighed against the odds, as well as the choice. Ultimately, time was a key factor and transportation was necessary. Mark explained to Steve how he planned to mount the MPS hand controls for right hand operation and eventually switch over to EMC electronic controls when ready for that installation.

Then it was my turn to test maneuverability inside the vehicle and figure out where to place the smaller wheels, whether wanting to drive from the wheelchair or transfer, and just exactly how this was going to work to the best advantage for myself as the driver. There were three choices but the power wheelchair was not very cooperative. Mark willingly took the time to allow making the final decision never once rushing me, and in fact provided a variety of possible solutions. Without a doubt, wheelchair lock-down and seating were the toughest decisions to make.

Driving while seated in the Invacare Ranger X 2GT power wheelchair was not an option because I sat too tall in the wheelchair, and my feet and knees were not in an appropriate position due to the size of the wheelchair. The next option was to have the wheelchair placed on the passenger side and transfer by using a slide board, but again the wheelchair would not cooperate because it was too long. The option of another six-way swivel seat was not a consideration I was willing to accept. Mark stood at the side entrance with his arm propped against the van, watching me through the entry door after he replaced both front seats, while I kept playing strategic maneuvers in the middle section of the van. The debate, "What would be the most effective transition to the driver's seat?", was a dilemma that soon caused aggravation. Mark focused attention to other items. (A smart move on his part, because this would get brain off seating for a while and enable re-evaluation of the situation after a break.)

Mark walked to the rear of the minivan and told me he had something to show me. Reluctantly, I left the inside of the van to go and see what it was. The storage compartment did not have near the room of a full size Econoline van, but when Mark lifted up one of the hatches, I had to check to see if I could lift it up as well and also have access. I sat there a few moments trying to figure out what I might store in it.

How about a tire pump for the manual back-up wheelchair, maybe the headrest for the power wheelchair, the ROHO cushion pump, or other equipment I hated having in the way all the time?

The other hatch contained a spare tire and jack, which brought quite a bit of laughter as I explained there was no way this minivan could have a tire changed, but Mark explained the minivan could have a tire changed without the use of a heavy duty floor jack or by being placed on a service rack in a garage. (Keep reading to learn if Mark was correct about the jack and changing a tire.)

Doubts in mind were rapidly turning into pleasant thoughts about driving a minivan, which could actually be easier to handle than a full sized van, (which was more like driving a tank). The minivan contained a sunroof and was most likely the closest to resembling a sports car that I would never have the capability to drive again. The advantages with the minivan out-weighed thoughts of changing mind, despite disappointments of accepting a pre-built unit, not specifically built for the buyer, and my determination to make the switch prevailed because I needed transportation.

The options of seating were not as good as earlier hoped due to the length of the power wheelchair and the fact was, I wanted to drive from the driver's seat and could not replace the wheelchair. Like a bolt of lightening, through trial and error, I eventually realized transfer could be made from the mid-section by using the handle on the rear of the passenger front seat and then using the top of the front seats as "lifts" with forearms. The EZ Lock providing an automatic lock-down would be installed in the mid section, with six-seconds to swivel the wheelchair into the perfect position, allowing transfer in-between the driver and passenger seats. This was the ultimate solution because it was not physically possible to "tie down" the power wheelchair without assistance.

The trusty Quickie P200 power wheelchair had a shorter length, but was damaged in the vehicle accident and undergoing repairs in Nashville, Tennessee. Eventually, another EZ Lock would be placed on the passenger side of the vehicle and allow transfer with a slide board from the P200, but an attendant would have to remove the retractable seat with this scenario, and most of my traveling was performed using the Ranger X because of seating comfort. The main issue was to provide quick resolution for immediate transportation and United Access (Memphis) was trying very hard by coming to the rescue.

Mark installed a "suicide" knob to the upper left side (10 o'clock position) of the steering wheel and then began working on the MPS Hand Controls on Thursday, while I stayed out of his way and used his desk to answer E-mail from a laptop. He beckoned every so often for fittings to assure the hand controls were at the correct level. At one point, Mark lay posed in the mid-section of the van. (A great sense of humor always helps distract complicating situations from mind and brings new insight for keener perspective.)

Near the noon hour on Friday, Mark was ready for me to drive the vehicle with the hand controls. He strapped down the Ranger X in a position I believed I could transfer from to the driver's seat and then watched me make the maneuver. Using hands and forearms, I completed the transition, started the engine and backed the vehicle out from the bay. It had been nearly a decade since I used standard hand controls, believed I would eventually need to have an EMC system installed, but had no difficulty using this standard system as we headed for the highway. EMC electronic hand controls would eventually replace the MPS hand control and Zero Effort Steering if indicated to continue preserving arm and hand strength.

Mark installed the E-Z Lock where he had earlier tied down the Ranger X and completed the wiring for the locking system of the wheelchair. Steve Kinstler returned to make sure everything was going smoothly and explain a variety of equipment the minivan contained, before returning to the corporate office of United Access, but his quick instructions were not easily grasped by brain and instead amazement prevailed as his fingers swiftly keyed in my home address.

Steve's manual wheelchair fit quite nicely behind the steering wheel and I felt a twinge of envy. He began checking the controls out and showing off some of the things I would soon be using. While inside the van behind him, I eagerly watched him use the navigator so I could find my way home. The third photo on the right shows the minivan much roomier than expected.

Then with two fingers, I watched Steve lower the DVD player my grandchildren would be able to view while riding on the bench seat in the back. (That evening, David took me to a store where I quickly purchased a few DVDs for his son.) This minivan had more bells and whistles than imagined and I was quite satisfied with my choice, but even more satisfied believing United Access would provide servicing for any equipment installed by them, regardless of my location. In other words, if I had difficulties with the hand controls while in a state hundreds of miles away, they would provide the help I needed. This is the most important thing any person with a disability must be assured of having when using adaptive equipment for driving and I was convinced by United Access (Memphis) this service would be provided by working with other technicians or mechanics across the United States.

Friday was a hoot with all the goodies to look at and decide exactly on options with keeping the vehicle clean. Having not had the advantage of time for the option of interior matting, one of the main concerns was keeping carpet clean. The Braun Corporation included all parts and equipment that came with the original chassis from the Chrysler Corporation, such as the carpet floor mats.

Mark used a heavy gauge plastic floor mat and installed it beneath the EZ lock to protect the carpeting, but on November 6th, a heavy rain poured into the van as I attempted to maneuver inside the vehicle. The water seeped between the floor mat and carpet, soaking the carpet beneath, and trapping the water with the plastic mat preventing air to evaporate the water. (This was another problem needing quick resolution.)

Monday marked the day the Ranger X would receive the necessary bolt to lock into the EZ Lock inside the van. Having been a user of an EZ Lock for many years, as far as I was concerned this was the best option to go with, but the Ranger X did not have the bolt affixed to it, only the power wheelchair still in the repair shop had it installed.

Fox was not very keen about the slippery leather seats, but this problem was eventually remedied by purchasing a dark red floor rug for the rear bench seat that would not slip or slide, along with his favorite pet pal. The emergency manual wheelchair fit in the rear storage area, but I did not like seeing the top of the wheelchair in my review mirror. While I continued to remind myself, the van was for me; not for "sometime" passengers, it was eventually moved to the mid section of the van and fit perfectly between the bench seat and power wheelchair. Mark secured the wheelchair with the mid section wall seat belt and an extension from the tie-down bracket on the floor. (Never take a chance with any large package or equipment that can knock someone in the head or heaven forbid, take off like a torpedo with an unexpected collision.)The foot peddles were stored beneath the lid in the rear compartment, I earlier debated about, along with the ROHO cushion pump and gloves for the manual wheelchair; purchased a few days earlier to learn if I could manipulate the manual chair through a mall - Notta!

The 4 ½-foot space between the rear bench and front seating area was a lot larger than imagined. Then Mark showed me how easy it would be to pull up to a sidewalk, (or even a low porch), and use the ramp by placing one of his roll-around stools near the van and then lowered the ramp down on it. I was rather impressed with this terrific little van and rather appreciative of United Access in Memphis coming to my rescue.

One week later, I was rolling out from United Access (Memphis) early in the evening, driving the "new" 2005 Chrysler Minivan and on Tuesday morning, 10-days from my first arrival in the Memphis area, I was back on the road heading for Clarksville, Tennessee, to vote on November 7th, but there was yet another problem that still needed to be addressed. The warning system indicated there was a problem and Mark tracked it to being a tire sensor that he stated would not interfere with driving 268-miles back to Clarksville.

There is one last item not mentioned and that is the choice of color for the vehicle. Because I was seeking a 2005 model, color options were limited after making the final decision for a Chrysler Town & County minivan converted by the Braun Corporation. Only two were in stock with The Braun Corporation: Silver and white. I had been driving a white vehicle of one make or another for over 23-years and I longed to switch colors, but reality kicked in after learning the silver minivan was sold before I committed to the purchase. The reality was not just destiny, it had to do with statistics as well, but the ultimate pleasure was hearing David and Mark talk about placing the Wheel Me On... Eagle on top of the hood. It may take a while for this to develop, but in time, it will - as soon as we locate a good artist who will be able to do the job in minimum time.

Cathy West, Service Advisor, of Gary Matthews Chrysler in Clarksville, became a favorite person to do business with first having the sensor replaced, then getting the new license plate installed and providing education for the fancy controls on this "Limited" edition by Chrysler.

Through Cathy, I learned about "Stormin' Norman's" in Clarksville and on Saturday, made a quick stop to have the interior vacuumed after having the heavy gauge plastic floor mat removed by Gateway Tire & Servicing because of the heavy rain seeping under the mat before leaving the Memphis area.

Whatever Harvey Eaton was saying to Gary Hawley must have been funny. After the first photo was taken, a second photo was the best shot.
Harvey removed the EZ Lock, then replaced it, after removing the plastic mat.

While Mark at United Access (Memphis) did not think about using the carpet mats provided by the Chrysler Corporation as protection, two of these mats placed together in front of the EZ Lock made the perfect solution. The EZ Lock was 36-inches from the entry and each mat was right at 18-inches wide and nearly 30-inches long. No tracking any mud onto this vehicle's carpet or water trapped beneath the plastic, with rolling wheels in the minivan, because these mats could be easily removed for cleaning! The main objective was to prevent damage to the carpet and provide less wear and tear on it, even though there was near certainty the carpet would eventually be changed out to wheelchair matting.

Update: September 6, 2008 - The two mats placed in the mid section are only a good temporary idea. The main problem is they slip and slide due to twisting wheels capturing the EZ lock or when entering and exiting the vehicle and the car mats require frequent adjustment. There is one barely worn spot from the rear left wheel of the power wheelchair near the manual wheelchair's position. Additionally, the front foot rests originally covered with shop plastic from the Braun Corporation remain intact; covered with the original floor mats from Braun. They don't fit "perfect" but certainly a very excellent attempt to protect the original carpet, allowing longevity for the interior floor and cozy footing for bare feet. Over-all, after consistent usage and driving, the carpet remains in very good shape.

I believed I could drive in confidence throughout the United States of America knowing I had three important nationwide resources: Chrysler Corporation, The Braun Corporation, and United Access for warranty, servicing, and beyond! Unfortunately, this was not exactly the case, because I immediately began having difficulties upon my return to Clarksville, Tennessee. The first problem developed with the hand controls, which were not releasing the brake upon acceleration. A telephone call to Mark at United Access (Memphis) brought an apology and an explanation. A spring was not attached when the hand controls were installed that would force the brake to release fully. This "easy-fix" was not a "2-minute" adjustment and in fact, I was not willing to settle for "just any" mechanic to do the job.

Contacting Tennessee Mobility in Galllatin, Tennessee, to correct the problem was possibly a smart idea at the time, but getting there meant a side trip of 70-miles, following a scheduled appointment in Nashville. Not only did they have the correct spring in stock, (which apparently comes in the box with the hand controls), to correct the problem, but they also went over several items I had completely forgot about in regards to the correct operation of using the ramp. Learning Tennessee Mobility no longer had a service center in Nashville was disappointing, but at this time I was certainly glad to know there was apparently a competent mechanic who appeared to be familiar with the Braun Entervan.

Less than two weeks after the sensor was replaced on the right front tire, a mile from my residence on my way to Nashville, Tennessee, a beep was heard, the orange hazard warning light appeared on the dash and the overhead display stated there was low air pressure in one of the tires. Two miles later, I pulled into a Jiffy Lube Service Center to have the air pressure checked. There were 20-pounds of air in the left front tire. Jiffy Lube attendants checked all tires and made certain they carried 36 PSI in each tire as directed by the sticker inside the driver's door.

Then on December 1st, as I was entering I-24 from Exit 8 in Clarksville heading for Nashville less than 44-miles Southeast, after passing Exit 25, the now familiar "beep" was heard again. The orange light appeared on the dash; the warning system indicated low pressure in one tire, but I was at the point of no return and completely unaware of which exits might have servicing. A jeep began following closely behind and I moved over for him to pass, but he got back in front of me and slowed down. Unbeknown to me, he was attempting to warn me of the low tire. I switched lanes and moved around him; but as I attempted to get back into the right lane, I felt minor bumping and realized something was seriously wrong with a tire.

Attention to all warnings, and especially tire sensors, must be adhered to by stopping immediately and either waiting for help or calling for assistance. Wheel Me On... would like to see vehicle manufacturers' warning indicators displayed as orange ("caution") changed to a bright red ("Stop - Emergency") because orange does not indicate an immediate purpose to stop. The fact is, once a sensor alarms the driver of low tire pressure, within seconds, the tire can blow out and actually cause an accident if, (for example), there is a puncture in the tire.

Reducing speed, the vehicle shook harder as I pulled off onto the shoulder and stopped. The driver in back pulled off the road in front of my vehicle after coming to a stop on the shoulder alongside I-24, got out of his jeep, and then walked toward my vehicle. This good Samaritan was eager to help and offered to change the tire with the spare in my trunk. Herein was the problem: An ordinary factory issued jack cannot raise a chassis that has been converted into a modified van for adaptive equipment because the chassis has been modified. According to The Braun Corporation, there was approximately 200-pounds added to this chassis with their modification, but there were specified locations for a standard jack to be placed and depended on the type of chassis.

The American Automobile Association sent someone to change the tire, using a hydraulic lift. Then, my new friend, August, showed me the way to a service station and placed the correct amount of air in the spare before giving me directions via another route back to Clarksville and Gary Matthews Chrysler Dodge Jeep. The spare ("toy") tire had 40 PSI and needed 60 PSI. At Gary Matthews, I was informed the tire would not be covered by warranty and that I would have to take it to a Bridgestone/Firestone dealer of the manufactured tires installed on the vehicle by Chrysler Corporation.

Service technicians at Bridgestone/Firestone in Clarksville, Tennessee, additionally stated the tire was not covered under warranty, and in fact, they would have to order a tire for the vehicle since this tire is not available to the public because it was (apparently) made specifically for Chrysler Corporation to be used on the Chrysler Town & County minivans. The technician also stated they could not provide a road hazard warranty for these particular tires, (Bridgestone Turanza P215/65R16; EL42, 98T), provided by the Chrysler Corporation for this vehicle.

When learning the factory tires were placed on the vehicle by the Chrysler Corporation, it did not take a mathematician to figure out this vehicle had been sitting for over 19-months, (at The Braun Corporation) before arriving at United Access (Memphis) with 8-miles on it. (1) Any tire left sitting for 19-months without maintenance is going to lose air and explains why the spare ("toy") tire only had 40 PSI of air pressure in it. (2) Any tire left sitting for an extended period of time, is going to have "dry rot" develop to the rubber on the tire. Another example are manual wheelchair tires or bicycle tires. If you do not ride them, (and even if you do), the air needs to be checked periodically, but this should not be the case with big wheels rolling off a car lot or out of a dealership. Nor should it be necessary to check the air in tires every time a person uses a road vehicle as long as they are checked during regular maintenance periods. (i.e. Once a month when the ties are cold.)

Note: Apparently, there is a Federal Law demanding new tires be destroyed if not used within four years.

The technician advised having the vehicle weighed before making any decision regarding a replacement tire due to the added weight of the vehicle for the modifications provided by The Braun Corporation. The vehicle was driven to a Pilot Travel Center in Oak Grove, Kentucky, weighed at a certified automated truck scale for full certification of the chassis weight. The chassis weighed 5,120 pounds including two passengers and a power wheelchair (estimated payload total of 508-pounds).

The sticker on the driver's side of the inner door frame from Chrysler Corporation states maximum GWAR is 5700 pounds, with 2900-pounds on the front and 2850-pounds on the rear, but when I add these two figures together, the end result is 5800 GWAR. (????)

Under the scenario of weighing the chassis in which it was performed at the Pilot Service Center, only 690-pounds of additional weight can be added to this minivan according to the Chrysler sticker on the vehicle. Basically, a power wheelchair, four passengers and maybe a set of luggage is all that can be added to the empty vehicle.

Located on the left interior of the door jam The Braun Corporation sticker states: "This vehicle was altered by The Braun Corporation in October 2005 and as altered it conforms to all applicable Federal Motor Vehicle Safety and Theft Prevention Standards affected by the alteration and in effect in October 2005. Available Payload Capacity: 1198 LBS (Without Passengers & Wheelchairs)"

Rey Guerra, General Manager of Bridgestone/Firestone in Clarksville, Tennessee, suggested changing tires to Turanza EL400T (215/65R16 98 T) tires, which would be more readily available, less expensive, and provide a 70,000-mile warranty. A road hazard warranty added to the package provided greater peace of mind in order that I would be able to continue driving independently.

Once the four tires were changed, the recommended Chrysler Corporation's tire pressure of 36 PSI was increased to 44 PSI to help stabilize the sidewall. The new tires have a 36 to 51 PSI range. According to a companion, the performance of this vehicle would increase 40-percent, by increasing the tire pressure and provide safer driving conditions. The performance of this vehicle was immediately noticed, as being far better with the new tires during the drive back to my residence, along both curving roads and straight road conditions. Again, the value here is having reliable resources that are dependable and knowledgeable about modified vehicles used for persons traveling or driving with mobility devices such as wheelchairs.

Update: September 6, 2008 - This fancy car-van contains not only trip mileage settings but also fuel mileage used during travel, which changes while driving. Nearly two years later, the best performance thus far appears to be 24 miles per gallon based on an average of 70 MPH. There are now 21,674 miles on the vehicle.

According to The Braun Corporation, wheel alignment should be performed per the specifications from Chrysler Corporation because the amount of weight change was approximately 200-pounds after the modifications were made to the chassis. When The Braun Corporation learned of the difficulties experienced with the tires, they made everything right and explained something I never even thought about: When you purchase a new vehicle that is one, two, or even three years old, the vehicle could well have been sitting for at least as long a time since the original "factory tires" were first placed on it. While saving several hundreds or even thousands of dollars, it is important to inquire about the tires on the vehicle, especially if you are purchasing a "new" vehicle that is one or two years older than current year models.

The Braun Corporation receives thousands of vehicles every year to modify into their well-known and accommodating "Entervan". It is not only rare to find a vehicle that is pushing three years of age on their inventory but it is also by plain miracle when wanting a specific color or model. With thousands of chassis' arriving in their inventory, one of them is bound to be misplaced or lost on their huge lot eventually, but the vehicle will be found because The Braun Corporation keeps their heads up. If you are considering purchasing a new accessible vehicle, use a vehicle modifier/manufacturer you can trust that has proven and stands behind their product while "Providing Access to the World". Do not settle for anything less when it comes to conversion vehicles for persons with disabilities requiring access - make sure your vehicle dealership uses "The Braun Corporation" for your next passport to travel!

Harvey Eaton chats with me outside the Gateway Tire & Service Center in Clarksville while relaxing next to the new minivan.
Carl Hughs, Sales Manager, popped over in time for a quick "hello" and checked out the new tires.

It made good sense to stop by and see friends at Gateway Tire and Service Center to thank them and other service technicians who had made certain the larger wheels on the Ford van were ready to roll before going on my trip in early October. Both of them assured the right thing was done with the new tires on the Chrysler. There is no doubt I feel safer in this T & C now, it is a "treat" to drive, and look forward to many travels ahead of me.

Finishing Touches

Finishing touches tweak the mind, but equipment for emergencies such as a telephone, citizens band radio (CB) or Ham Radio and security alarm provide safety. On-going maintenance for the chassis allow the key to keep wheels turning for the passport to travel. Several things were not only wanted, but needed and confidence with knowing exactly where to go, spun the wheels to Nashville, Tennessee, to keep the passport valid.

The great voice on the Navigation System told me how to get from Point A to Point B, (most of the time until I really learned how to use it), but did not provide me the ultimate stress relief of having "live voice" contact if I needed it. A return visit in late January of 2007 to Advanced Communications in Nashville to have the CB checked out thoroughly before having it installed in the "new" vehicle was the ultimate answer with experts like John and "Snowman" assuring me the CB was not damaged during a prior vehicle accident and then helping with the decision of a new antenna. This was not exactly an easy trick to pull off, considering I wanted a "whip" for distant communication and now had a smaller vehicle. While John came through with an excellent choice, giving me the full spectrum, he also informed me his company no longer installed the equipment and in fact, the last one he did install was the same one he was holding... Mine!

Conveniently located, (right next door to Advanced Communications), John introduced me to Jim and Sue Barbercheck who own and operate Auto Trim of Nashville, (a business that has been located in Nashville since 1975), experts with installing various communication equipment. (In fact, I later discovered, Auto Trim of Nashville provides their skills to the Highway Patrol!) The CB installed while I waited, then the antenna attached, Sue surprised me with a website banner applied to the rear window as a final touch. Again, I had the comfort of knowing I could reach a live voice and additionally, could immediately check on weather conditions while on the road with National Oceanic and Atmospheric Administration (NOAA) National Weather Service. (CB's are not just for "chatter" and could well save a life.)

Click Here to Visit Auto Trim of Nashville

Left to Right: Sue Barbercheck, son Jim Barbercheck, Carol, Phil, and son David Barbercheck
(Missing from photo is Mr. Barbercheck, Sue's husband, who had already left for the day.)

The next stop would be for application of a decal for the organization, first suggested to place on top of the hood, but deciding to have it applied to each side of the vehicle was an all-win decision without distraction to drivers in big rigs looking in their side view mirrors and the eagle screaming along the highway proudly. The Eagle, designed by Richard Castillo, San Antonio, Texas, in 2001 is trademarked and only available through Wheel Me On... for members of the organization, (smaller window decal), who want to show off their proud heritage, supporting our troops and their freedom in the USA!

With the assistance of Mike Brown, Design Director of Copies In A Flash in Clarksville, the logo flew over to Signs Now located near the US Army, 101st Airborne (Air Assault) Division at Fort Campbell, Kentucky, (but actually located in Clarksville, TN), for an appropriate enlargement and application by Lori Cart overseen by owner Dick Pryor. The vehicle was now ready to show on the road with both name and the famous Eagle.

Bells and whistles do not bring accessibility; they bring safety and convenience and by early April 2007, the reality of heading to Tennessee Mobility in Gallatin, Tennessee, for installation of a swivel seat base to prevent over-exerting strength when transferring to the driver's seat became a happening.

The good news with the "minivan" was the wheelchair seating was low enough to the driver's seat and did not require an 8-way swivel, which ended up saving a few dollars. The bad news was the cool looking transfer board would now become a permanent piece of equipment inside the van, stored out-of-the way, very conveniently behind the passenger seat. The best news was the body would no longer be crawling and grasping, pulling and tugging, and the original driver's seat would remain with all the bells and whistles including two automatic seat settings and "bun warmer". However, during the installation of the swivel base, an unfortunate accident occurred with the driver's seat falling off a tall work bench and later discovered the connection for the seat positioning would not consistantly work.

At about the same time, the security alarm began malfunctioning and wires were spied laying on the floorboard. A trip back to Auto Trim of Nashville was obviously in order. Jim Barbercheck was not terribly pleased as he shook his head in total dismay stating, "This is not our work - who did this?" The wiring was totaled; Jim removed the security alarm in its entirety and ultimately reinstalled every single cable and wire beneath the steering column. Watch out for the photo of the man shown on the left - no relation to Auto Trim of Nashville!)

Photo of antique wheelchair

Anyway, true to the excitement, (quite similar to a little child receiving something very special for Christmas), something important was forgot until wondering why the body began to squeal in a not-too pleasant way. Everyone was so excited to see the transfer into the driver's seat, no one thought about lining up the EZ-Lock so there could be greater accessibility. A fix too easy for Harvey at Gateway Tires back in Clarksville, Tennessee, and the task completed very quickly. (Well, completed half-way, because the driver forgot about the second power wheelchair that did not have the same length and the driver must go back to beg Harvey's forgiveness or perhaps have the bolt slid on the other wheelchair.)

The point being, there are many things to consider and even the smallest matter can end up being the biggest mistake made. No mechanic, technician, or entrepreneur, can remedy or provide a "fix" who does not fully understand the capabilities or necessities of a person requiring a mobility device. When the technician does not have on-hand experience of using a mobility device, as a daily means of mobility, it is far more difficult to understand exact needs of a person who does and worse, every person is an individual with different needs. Unfortunately, this creates a burden, both on the driver and the installer, and the necessity for the driver to spend as much time as possible, repeatedly checking and re-checking all equipment installed is appropriate for their particular need.

Update: July 9, 2009 It is at this point in time that I can state in confidence, Mark Macias of United Access in Memphis, is the only articulate person known to me who is willing to spend the necessary time with their customers requiring special fittings in the State of Tennessee. David Chesnut of Pennyrile Home Medical Supply in the State of Kentucky is another.

At the end of the same month, the first long drive to Houston, Texas, gave even more insight to the performance of this vehicle and ultimately provided the passport to travel again. While watching the odometer, speed limits and traffic, the wheels eventually spun into Archer Chrysler Jeep for the second oil change, just shy of 6,000 miles on the meter.

Photo of Chris Walters, Service Advisor

Chris Walters, the Service Advisor for this facility, was courteous and polite while attempting to answer various questions in-between waiting on other customers. It was interesting to learn Chrysler had still not resolved the issue of the ignition key getting stuck in the cylinder, but in spite of that and a wicked memory flashback to 1980, I already knew what needed to be done if it ever happened again. The vehicle rolled out and while Chris Walters stood waiting for me to roll inside, I could not resist taking a photo. (If this is not Chris Walters, someone needs to let me know.) With hundreds of Chrysler Service Centers all over the United States, I doubt I will ever have a problem finding a place to get the oil changed, which is probably the most important maintenance for the miles ahead.

Unfortunately, when the vehicle was returned and declared ready to roll, wires dangling from below the steering column and around the ignition surprised me and I demanded they be repaired because the vehicle was NOT in this condition (to my knowledge) when I first arrived. It was taken back into the shop and while waiting another hour, I assumed repaired.

Chad Strowmatt, Owner

The next stop would be for a renewed passport through the most trusted, reliable, and conscientious corporation specializing in rehabilitative driving needs. Strowmatt Rehabilitation Services, Incorporated, is a business known to me that would provide an accurate and complete evaluation to let me know what additional equipment may be needed to keep me driving safely on the highway. Owned by Chad Strowmatt, he and Ann St. John are both certified driver rehabilitation specialists and licensed teaching assistants. Ann is a certified occupational therapist and the business is a member of The Association of Driver Rehabilitation Specialists. You cannot get any better than this, when you have OT/TEA and CDRS all in the same place! Later, I realized it had been a decade since this same team had provided my first passport to travel and in fact taught me how to drive again!

This venture would be slightly different with Ann sitting next to the fright handle instead of Chad. "Do you want me to drive like an old woman or just the way I normally do?" I asked Ann after she was securely fastened with her seat belt on and I was slowly moving onto the road from the parking lot.

Ann St. John

"If you don't drive like you normally do, Julia, I will flunk you!" Ann sternly answered and the wheels hit the freeway amid construction, heavy traffic that was moving typically fast with Texas drivers and a few pokers who were not sure which lane to use. In Houston, you just have to know when to change and how to change lanes properly, in order not to be hit by another vehicle or cause a wreck. Nonetheless, her response told me I best not fool around and it would be to my advantage to drive as normal as possible. Fortunately, I was long past the emotional trauma of being in an incredible accident and following her instructions led the wheels along I-10 eastbound, then Loop 610, existing off and on, smoothly heading Southwest and into the Galleria area where we finally enjoyed lunch together at a favorite location outside in the shade. (You have not had a hamburger or malt until you have one at Beck's Prime!)

We leisurely caught up on each other's news, but it was not until I arrived back at the office when I remembered to ask if I passed the "behind the wheel evaluation". The answer was "yes" and my confirmed passport was waiting for me when I arrived back in Clarksville. After the fact, I realized I blew the perfect opportunity for photography of this terrific team who help persons with disabilities overcome fear and frustrations when requiring specialized equipment to drive. Nevertheless, one should never confuse the expert teaching skills, coupled with compassion, of Strowmatt Rehabilitation Services to allow oneself to believe an accident can be avoided by driving defensively, because the truth is no one knows what another driver is thinking or will do.

Update: September 6, 2008 - It was not until exactly one year later when the photos above of Chad Strowmatt and Ann St. John were taken, during a return visit to Houston, Texas and a quick stop for a surprise visit.

During the return to Clarksville, Tennessee, automatic reflex invited me to stop at my son's home for a quick visit in Mississippi. Typical of this short reunion, David was ready to empty the vehicle of trash, make sure it was filled with fuel and I was prepared to continue the last leg of the journey home the following day. Suddenly, he walked up to me and asked, "What happened to your hood latch? Was someone inside your van? The latch is broken - it is dangling from the dash!" Life was becoming a comedy of errors, mishaps and incompetency, and it was about to get worse!

For the next several months, despite a "maintenance check" by Tennessee Mobility, the battery continued being "drained". This beautiful car-van otherwise known as a "minivan" had to be started every day to prevent calls to the American Auto Association (AAA) for a battery jump to get the engine started, which did occur more than three times. No one seemed to know what was causing the problem. On top of it, the driver's seat continued to disengage and when that happened, everything shut down!

Service Manager & Manager of Gainesville Chrysler Dodge

Service Manager & Manager of Gainesville Chrysler Dodge

In September 2007, while taking advantage of this passport to travel, wheels rolled into the State of Florida, shortly after ordering the hood latch from Gary Matthews Chrysler in Clarksville, Tennessee. When reaching Florida, it was time for another oil change and the wheels spotted a Chrysler dealer in Gainesville.

Parked next to service center, the car-van is ready for the oil change!

Parked next to service center, the car-van is ready for the oil change!

Not only did they change the oil, the service department replaced the broken hood latch and even washed the car-van! We were ready to roll again! Bright and shiny, the next stop would be fantastic for the beginning of a great adventure!

Unfortunately, by the time this sequence of travel ended more problems with starting the engine developed and the driver's seat continued to shut down because the harness would not stay engaged. Finding someone to reattach the harness became a common occurrence and no answer appeared to be available until a friend looked at it and discovered there were three plastic fittings beneath the seat that did not appear to be plugged in all the way. He strapped these wires together with a small Velcro strip and the seat worked for several days.

Luck was not with me for long and on the last day of March 2008, the experience of a complete shut down and power failure occurred leaving me stuck inside the vehicle for over six hours, unable to move the driver's seat and having to drive over an hour with the seat in an awkward forward, upright position, proved not only a painful experience but additionally a business (Tennessee Mobility who installed the transfer seat) who refused to replace the harness for the swivel base (that was broken) unless I proved through Chrysler that in fact, this was the problem.

On the following day the vehicle was taken to my local Chrysler Service Center, (Photo on left) because this "mechanic" could not determine what was wrong with the automatic seat or continued battery failure. Gary Matthews Chrysler Service Center called the mechanic and confirmed the harness connecting the swivel driver's seat into the sidewall of the vehicle was defective and missing the locking mechanism. Tennessee Mobility then agreed to replace the harness, but refused to provide the original harness back to me. Suspicious this mechanic took much too long to replace the harness; I feared something else was wrong and returned to Gary Matthews Service Center.

April Fool ~ Who's the Fool?

A return trip to Gary Mathews Chrysler on April Fools Day, proved my instincts correct: A new major problem with the wiring under the dash that was now in fact a fire hazard! Discovered by David Lescault, Service Technician, at Gary Mathews Chrysler, the faulty wiring had to be fixed! Offering a kind smile as the vehicle was returned by him, at least there were now answers that would enable having the harness replaced and ultimately, the wiring repaired by a competent technician.

Faulty wire falls out as soon as dash panel removed

How Could This Happen?

ANOTHER trip to Auto Trim of Nashville on April 4, 2008, finally corrected the problem - for the second time! Jim Barbercheck could not hardly believe his eyes, nor could anyone else! Four trips to their business in Nashville, Tennessee, made a believer out of many of our Middle Tennessee associates.

Wiring repaired and wrapped by Jim Barbercheck

Close-up view of wiring repaired and wrapped by Jim Barbercheck

Different view of wiring repaired and wrapped by Jim Barbercheck

Jim Barbercheck looking up after repairing wiring mess

Having spent a number of years working at a vehicle manufacturer, there was an obvious difference between a "spaghetti mess" and "music" with wiring and cables. The above photos are that of "music" when it comes to cabling and wiring properly.

Let's go back in time for the interesting part of all this: Jim Barbercheck first installed the CB and then the hi-tech Security Alarm. Then, he had to re-do the wiring for the Security Alarm because a "mechanic" obviously messed it up.

The final blow comes following another incident with the end result of Jim having to literally correct, rewire and repair faulty wiring. Four visits to get everything working?

HOW CAN THIS HAPPEN?
Worse - it could happen to you or anyone else! Be Careful Who YOU Select for Vehicle Maintenance!

Finally, a return visit to Gary Mathews Chrysler Service Center on April 4, 2008, provided the ultimate 15,000-mile maintenance check and declared the vehicle "road ready" once again! A major necessity is documenting all problems, noting competent resources, and keeping track of what takes place with your vehicle if you intend to remain on the highway with wheels rolling.

Quick Review of Two Years

Exactly two years from the point of needing to replace a former vehicle, circumstances allowed a return visit to United Access in Memphis, while on the road toward Mississippi, and having a maintenance check performed on the conversion equipment provided by the Braun Corporation. While traveling the highway, the brain began analyzing where these wheels had made major travels during the past 23-months and destinations quickly came to mind:

During 2007, there were two trips made to Houston, Texas and over a 3,000 mile journey to Florida. In 2008, there were another two trips to Houston, Texas, one trip to mid-state Indiana. It was impossible to add countless errands within greater Clarksville, the surrounding area, and the greater Nashville area in the State of Tennessee during both years. The miles were adding up, with yet another long trip planned in January returning to Florida. Yes! The wheels were getting the driver to where she wanted to go and the navigator's voice earned the name "Gabby"!

Dennis Pegues sitting at desk looking at computer monitor

After contacting Steve Kinstler at United Access Corporate office in Saint Louis, Missouri, the day before leaving Clarksville, to assist with securing an appointment for the "car-van" with United Access in Memphis, a call by mobile phone using the hand-free speaker while in route assured United Access-Memphis knowing the approximate arrival time.

Dennis Pegues turns and faces camera

Still, leave it to sneaking in as quietly as possible and finding Dennis Pegues avidly working at his computer; the flash of the camera turned his head in the direction of the lens with a slight grin across his face. Dennis Pegues serves United Access-Memphis as their Customer Service Representative and typically found at the front (accessible) desk or on the main lobby floor. We chatted for a while before attempting to track down the mechanic who originally brought the car-van into reality.

Mark Macias confers with Dennis Pegues about a customer's vehicle ready to leave

Mark Macias confers with Dennis Pegues about a customer's vehicle ready to leave

No sooner thought, Mark Macias, the key Service Representative, bounced up to the counter with a customer ready to clear while another one waited in the lobby for his expertise. Not exactly surprised with this visit, Mark explained there was another customer waiting before he could check out the minivan.

Explaining there was no urgency; just his expertise to thoroughly check out a couple of things to make certain the car-van was in great running shape, Mark excused himself and went about his business, ultimately finishing the other vehicle, while allowing the opportunity to visit with the staff.

Cursey Roberson standing near the wall logo of United Access

The General Manager of United Access in Memphis is Cursey Roberson, with over twenty years spent in the managerial field; he is an energetic individual who is actively involved with all phases of this office and frequently moving from shop to office and the lobby area. Though one may think a little reserved and quiet, given just a few moments, most people find him warm and friendly with his mind focused on their needs.

Rich Venhaus shaking hands with Cursey Pegues

Rich Venhaus shaking hands with Cursey Pegues

The real surprise during this visit provided an opportunity to meet Rich Venhaus and his wife Terri, (a person with quadriplegia requiring the use of a mobility devise), both working in the Corporate office of United Access in Saint Louis, Missouri. It was only too perfect an opportunity not to capture everyone within sight of the lens. Looking back, apparently missing were only the owners who established United Access bringing the corporation into what it is today with eight facilities in the Midwest.

It would not be fair without explaining the connection of the Venhaus' with United Access to our readership before completing this article. Rich became one of this business' customers following a vehicle accident his wife encountered that created a spinal cord injury in 1990. At the time, Rich worked in retail management but twelve years later, decided to join the team after seeing the passion and drive of the owners, (Richard and Karyn May), their compassion for persons with disabilities and the gratification he and his wife felt for their own mobility requirements. Terri joined the team in 2003 and works within the clerical area. Much like Steve Kinstler, Rich Venhaus travels to all facilities under the corporation as the Operations Manager, overseeing all operations are appropriate and one-hundred percent functional. Pictured on left is a quick moment while shaking hands, Rich Venhaus (left) thanks General Manger Cursey Roberson, (right), before departing for his next stop at another United Access location.

Nearly thirty years ago, Richard May entered the world of durable medical equipment (DME) with his interest evolving into vehicle modifications. Almost twenty years ago, Richard and his wife Karyn opened their own business in Saint Louis, Missouri, naming it United Access. Since then, they opened seven additional facilities and it becomes rather apparent there will undoubtedly be more in the future. Richard and Karyn May have the combined experience of DME with vehicle driving equipment and modifications, and the business savvy necessary to help keep their customers safe while traveling on the road, encouraging customer satisfaction and repeat sales.

Mark Macias stands in the doorway between Rich and Cursey

Mark Macias stands in the doorway between Rich and Cursey

Thinking about this brings a little boggling of the brain and knowledge when realizing there are three facilities in both Missouri and Illinois States, plus one in the State of Tennessee and State of Kansas, obviously all providing the necessary expertise for modified vehicles with knowledge focused for the end user with adaptive medical equipment. The best part of this unique business is the reliability they have with employees who are able to provide insight and awareness and at least two who use wheelchairs for mobility.

Mark Macias next to minivan in shop listening intently

Mark Macias next to minivan in shop listening intently

Mark Macias, Service Representative for United Access-Memphis appeared in the doorway asking if I was ready to go over the minivan with him in the shop, while laughing about the flashing camera.

Mark is a piece of work wrapped up with the same compassion and concern for individuals requiring special needs. His sense of humor remains as what it did two years ago, but as he listened to my war stories, (crossing his arms across his chest), it was just one of those moments when "hold that pose" occurred.

Mark was concerned about the vehicle performance after learning about the problems encountered at another facility and removed the lower portion of the dash compartment double checking the wiring, and then explained a couple of cable wires were no longer attached but were capped off correctly and safe.

Mark Macias checking the wiring and cable connections

Mark showing how to correctly vacuums the rotating chain

Then he moved the driver's seat back and forth, checking operation smoothness and the cable connection being solid. Mark emphasized the importance of having someone vacuum the chain because of small road particles that could sneak inside the chain causing the sliding doors to malfunction and showed the easy correct way to keep the chain free of debris. He filled up the emergency manual wheelchair with the exact air; providing a stern warning to keep the tire pressure accurate. This single visit was well worth the stop and provided the opportunity to have the vehicle thoroughly checked before heading onto my next destination. The bonus was the added surprise of meeting the full crew at United Access - Memphis and additional staff visiting from the corporate office in Saint Louis, Missouri.

When returning from Mississippi to Clarksville, Tennessee, the thought occurred to whenever traveling south toward the gulf states or returning from the South to the North, traveling wheels go through the Memphis area in Tennessee. It suddenly became quite clear, there would be opportunities in the future for timely inspections to keep this "car-van" in excellent operating condition and in the meantime, the information learned will be passed to any technician who changes oil or other necessary maintenance.

Wheel Me On... Applauds Knowledgeable & Reliable Resources!

Demise of the Ford

On a rainy day in October 2006, an econoline van headed toward Tennessee from the North Carolina Outer Banks after an overnight stop in Raleigh, North Carolina. The road was clear on this rainy day until entering Hickory, North Carolina, where traffic began coming to a stop three hours later. Considering changing lanes, the driver looked in the right side rear view mirror and decided to stop when seeing an approaching 18-wheeler in the opposite lane. Then looked in the rear view mirror after stopping to see how close another vehicle might be. A small white car was in the distance in the same lane; the driver believed this vehicle would have plenty of time to brake and fixed eyes on the vehicle stopped in front.

Photo of left rear side showing result of impact

Immediately and without warning, a sudden blow to the left rear corner of this driver's van was struck after stopping as the 18-wheeler began passing on the right. The van lurched forward and to the right, clipping the right rear corner of the vehicle in front with the left front corner of the van and sliding into the 18-wheeler with the right front corner of the van.

Photo of passenger side ripped by 18-wheeler

Photo of sideview mirror smashed against window by 18-wheeler

Photo of passenger side before door was preyed open

Hooked onto the 18-wheeler, the van was wedged against the passenger side of the vehicle originally stopped behind as the 18-wheeler drug the van along the highway. Once passing the vehicle, a final blow to the right rear of the van bounced the van back into the left lane, in front of the car the van first came to a stop behind.

Photo of passenger side interior with wires and cables hanging from dash

Photo of rear of van at the wrecking yard

Photo of rear interior showing bench seat raised a foot on left side

A red car traveling behind the 18-wheeler hit the econoline van at a high rate of speed, as the driver moved in front of the white car in the opposite lane without a clear vision of the vehicles in front at a complete stop. The van, a highly equipped, modified vehicle with electronic controls was destroyed but the driver lived despite her injuries. The driver's Service Animal was severally traumatized and had to be retired a year later. The car hitting the van, reportedly tossed in the air upon impact, was totaled but the driver survived without serious injuries. Neither the driver or passenger of the car stopped in front of the econoline van were injured, but their vehicle was severally scraped by the econoline van and ultimately had to be replaced. The 18-wheeler did not stop, but was seen by both the driver of the econoline van and the passenger and driver of the car stopped in traffic in front. The driver of another 18-wheeler who witnessed the accident stopped to assist, along with the driver of the car that was sideswiped in the accident, while police and ambulance crews were dispatched to the scene.

In the State of North Carolina, apparently no investigation is performed unless there is a fatality. The driver of the red car was cited for failure to reduce speed. In truth, because it was raining, an accurate investigation would have been extremely difficult, but it was fortunate there were two witnesses. One of them was the truck driver who saw the accident and stopped to help.

WANT TO KNOW HOW YOUR AUTO INSURANCE RANKS?

Do yourself a huge favor before an accident occurs and correct any potential problems with insurance coverage you can depend on from a reliable company. Please visit Fight Bad Faith Insurance Companies and learn about your legal rights from a non-profit organization where you can view the 50 WORST Insurance Companies and the 50 BEST. This website offers several subjects and provides straight answers!

The following article was originally posted to this site in 1998, and updated periodically. During 2002 the van modifications were three months short of being five years old, and it was time to bring the readership up-to-date with information about the equipment and performance of the van. It is now January 2005. The van is still operating in good condition with over 100,000 miles on it, but maintenance for IDS equipment is a must. For more information regarding safety while driving a modified vehicle, please visit Keys to Awareness and read more about this particular vehicle.

We recently learned of difficulties relating to IDS equipment from Disability Rights News and Views and would like to hear from persons who have IDS equipment installed on their vehicles. It appears there have been several complaints and apparently even a couple of accidents. If true, this could be a serious problem potentially meaning accidents, injuries, and even death. What say - You Say? If you have IDS equipment, please send us an E-mail, explain the difficulty(s), or satisfaction, and remember to include your contact information.

Julia Hollenbeck

Getting Road Ready

Having a passport to travel may include buying a new vehicle that will accommodate your wheelchair. Some of the motor vehicle manufacturers have programs to assist you when making a new vehicle purchase and they may even offer a rebate under their disability program. The major concern in purchasing a van or any vehicle should be for you and the wheelchair, not for whom else might be riding with you. Falling into the trap of wanting a particular vehicle, purchasing it, and then later realizing it was not going to accommodate necessary equipment, are often too common an error. Careful consideration needs to be made to include a variety of options (including modifications) before signing on the dotted line. Major concerns should include your capability, the realization of what you can expect of yourself, and how you perceive yourself going from point A to point B.

(Note: One of the greatest conveniences vehicle manufactures have provided over the past few years, are chassis ready for equipment installation by the modifier. Gone is the need to purchase vehicles with seats that have to be removed. Remember, first paying for the seating, only to have it later removed, can be worse than throwing money out the window.)

The second point in question are the necessary modifications to your vehicle in order to get you to where you want to go. In some cases, one chassis may be better than another, depending on what has to be done to your vehicle to make it right for you. It would be wise for you to visit several different companies that specialize in van/auto modifications. Most modifiers would be only too happy to show you their expertise and provide you with possible options to fit your needs. If a company is not willing to do this, find another who is. Be certain to understand the warranty, because any modifications made to the chassis will not be covered by the original equipment manufacturer of the vehicle. It is also a good idea to ask for a referral list of customers and make it a point to call them to inquire about their satisfaction.

(Note: Read the fine print of all paperwork. A good example of this may be finding NO WRITTEN WARRANTY on the components added OR in my case, discovering all "Warranty Work" must be performed by the modifier, unless authorization is given by an officer of the original modification company. In this case, a warranty can cost hundreds of dollars if you are a few hundred miles away from the original company that modified your vehicle, or worse yet, find out there are no "qualified" authorized dealers who can work on your vehicle when you are thousands of miles away. This end result may cost you money both for additional hotel expenses, and travel expenses for a mechanic to be flown to your destination.)

Licensing is another important task that will need to be investigated. If you will be using hand controls for the first time, you will need to learn how to use them before you rush down to get your driver's license. Driving with any hand controls is a lot different and you would be wise to master it before getting on the highway. There are companies that specialize in driver education and your modification expert should be able to provide recommendations. Most states require special driver licensing. Finally, don't forget about upgrading the insurance on your vehicle. You may be required to provide an itemized list of your vehicle modifications in order to insure them.

Vehicle selection should be as personal as checking out your first wheelchair and depending on your requirements, may range from a fancy sports car where you could easily stow your wheelchair behind the driver's seat, or a large full-size van with a bubble roof. I settled for a standard econoline van because I could not maneuver a wheelchair into the back seat of a car and decided to opt for the additional space a van would provide me. My height while seated was low enough that it was not necessary to have the floor dropped or ceiling raised. As it worked out, I picked out a custom van and gave them back their television. Later, I had the rear captain chairs removed to make room for the wheelchair and the fancy magazine rack stripped off the cargo door.

Inasmuch as this was my second van, I had a pretty good idea of what I needed. My first quest was for an electric lift with magic doors that could be operated with a remote, and a simple switch to raise and lower the lift. As it worked out, I hit the jackpot with four different methods to control the doors and lift: 1) Interior buttons located at the driver's seat; 2) Interior switch located at the side of the cargo doors; 3) Exterior hidden control; 4) Hand held remote. Additionally, there is an emergency system, in case the electronics fail.

Planning out the equipment to enable me to be able to operate the vehicle was the next step and this could only be done with the expertise of a vehicle fabricator who was familiar with the needs of a person physically challenged. I searched for a company that was not just interested in the production but also concerned about the welfare of the driver. This was actually more difficult than I had expected, but well worth the end result. Once I picked out the company, the rest was up to them, and they came through with the exact modifications that I needed and assured me of rescue if anything went wrong.

(Note: Early on, getting the "kinks" out of the new system created several problems for me within the first several weeks, and the vehicle actually spent more time in the shop during the first three months of operation than it did with me. It is true a mechanic was flown out to rescue me, at my expense, when I was in Florida because there was no one in the area who was "qualified" to work on the van.)

A lock mechanism was placed on the floor for my wheelchair to lock into by backing my electric wheelchair over the center of the lock. This system demanded a release button and warning alarm, which were conveniently placed on the wall of the van. I requested tie-down bars secured to the floor in case another person drove the vehicle and I remained in my wheelchair. For safety purposes in this instance, the wheelchair should be maneuvered to face the front of the vehicle and is required to be strapped down, in order for a passenger to remain seated in the wheelchair.

(Note: After only three years of using this locking system, it was worn to the point that it could not be adjusted properly to use the alarm system. The only way to solve the problem was to replace the entire lock-down, or simply turn-off the warning system.)

The 6-way electric driver's seat swivels and raises to the exact height needed for me to transfer to and from the wheelchair. It turns to face a driving position, and the back of the seat is adjusted manually to a comfortable position. Because my legs are short, a platform was made for my feet to rest on and eliminate dangling. The armrest to my wheelchair is stored in the pocket on the back of the passenger seat.

After a easy pull on the "finger" brake lever to assure my brakes are functioning, starting the engine is simple. I insert the key and turn the key to the "on" position, and to remedy not being physically able to "crank" the engine with the key, a "light touch" button was installed near the left side of the steering wheel against the dashboard, to start the engine.

(Note: A six-way swivel seat must have all cables, electric cords, and other wires secured to avoid being caught with movement of the seat and create potential shut-down.)

There were buttons installed on the driver console for backup brakes, backup battery, and backup steering. Additionally, a button activates a voice to turn on my lights, windshield wipers, horn, activate my turn signals, and set my cruise control when needed. Finger operation levers provide acceleration and braking on the same console. The operations for all of these devices are accomplished with my index, middle, and ring finger on my right hand. Effort-free steering and a knob attached to the wheel for single, left-handed steering was installed. A control panel with buttons to operate my gear shift, A/C, temperature controls, and emergency brake system with one-finger operation was installed near the left side of the steering wheel. After twelve hours of driving lessons and a good thirty-minute driver's test, I was back on the road!

(Note: This all sounds real great, but the fact is there have been numerous problems with the operation of the van. The buttons controlling the gear shift in fact, stranded me several times. Recently a thousand miles away from the "original modifier", I decided to have a person who was a qualified mechanic (in my opinion) attempt to fix the problem. This resulted with having to remove the motor that controlled the gear shift. In doing so, he found a "limit switch" that should have been removed and apparently, was causing the gears to lock.)

Granted, this may not be the ideal vehicle for you, and these modifications may not be exactly what you may need, but with the technology today, most any person who is physically challenged can drive. The points that need to be brought forward are understanding your warranty, and what the end result may be if you need help when you are thousands of miles away from the modifier who placed the electronic equipment in your vehicle.

What if you move to another state?
How many and where are the "Authorized or Qualified" mechanics?
Is your electronic system exclusive only to the modifier who installed it?
What if you need parts for a person to correct failure in your system?
What if you travel long distances and run into difficulties?

Something to Think About

Any vehicle is subject to failure. Any vehicle that has modified equipment, electronic controls, ramps or lifts may fail to perform when least expected...what protection do you have in the event of failure? Typical road services cannot help with highly technical equipment. Will your modification expert provide you with assistance regardless of your location and time if your equipment fails to perform?

(Note: A permanent move a thousand miles away from the company that provided the modifications to my personal vehicle has not authorized anyone other than someone at his facility to make repairs to my vehicle. In fact, the owner of this company told me to drive my vehicle to their facility. The other option I was given was to have one of their mechanics flown into the area in which I now reside. Neither of these "options" are satisfactory due to expense and safety. Think about it.)

Vehicle Maintenance

Fuses for the electronics of your vehicle may burn out at any time, for a variety of reasons, causing operation failure of your system. This could happen with a power seat if the cords beneath the seat get pinched and may immediately shut down the operation of the seat. If you experience equipment failure of any kind, have someone check the fuses. If one of the fuses show a split or wire separation of the "metal" inside the plastic case, replace it immediately with a new fuse. If it is a critical or major device that failed due to the fuse blowing, have the electronics on your vehicle checked as quickly as possible. Do not continue to drive your vehicle if at all possible. The electrical system (and all wiring) must be checked out completely to help prevent it from happening again. Your vehicle needs to be doctored by your modifier or an automotive electrical professional.

~ Know Where The Fuse Box Is Located! ~

Automotive style fuses may be purchased at any auto store, some gas stations, and most any department store that has an automotive section. You vehicle may require different size (AMP) fuses. For example, I carry 5, 10, 20, and 25 AMP fuses with me. They are inexpensive and a necessary item that need to be carried in your vehicle especially if you have electronic controls, power seat, or any other item that requires a working fuse to operate.

~ A Fuse Can Blow At Any Time! ~

High tech electronic equipment requires periodic maintenance checkups. This is very important and should never be ignored. The easiest way to remind myself is to have the system(s) checked on or about the same time I have the oil changed. This is to say, approximately every 3 months! This information is not meant to frighten you, but rather only enlighten you.

Check It Out!

Make certain your vehicle is road-ready before beginning your journey. This also includes checking your tires periodically on your manual wheelchair that may have been stored for a period of time in your vehicle. Tires have a tendency to go flat when not in use.

Beg, borrow, or buy a plastic orange construction cone that you can carry in your vehicle. The cone does not have to be an extra large size to attract the attention of other drivers when you are forced to use two parking spaces. Use the cone to discourage someone from parking next to your van by placing it within your 8-foot margin next to your van. (One of my ingenious sons adhered a handicap sticker on mine and stored it within easy grasp between the bench seat and lift controls.)

It Can Happen To You!

During a trip through Florida, my journey came to an abrupt halt as my brake and acceleration controls intermixed with each other and driving became difficult. I stopped near the town of Apalachicola and checked the metal rims on the wheels. They were black. I placed a telephone call to my high tech mechanic in Houston, Texas and confirmed my worst nightmare. The van would have to be towed by a flatbed trailer to the nearest city for repair. To make a long story short, a tow service was called next. I was transferred into the front seat of a two and half ton International flatbed for a 65-mile trip to Panama City to await the arrival of my mechanic.

I checked into the Holiday Inn located on Cove Road in Panama City and waited. The afternoon following my arrival, a mechanic arrived from the company that modified my van and repaired the high tech brake and drive system. In the meantime, I found the hotel staff to be one of the finest I had encountered throughout my trip that had actually begun over a week earlier. My room was acceptable, the service fantastic, but most important was the hospitality the facility extended in my dilemma. Later I discovered this same Holiday Inn received many awards for their outstanding service over the past several years. I certainly did not feel stuck, and enjoyed a very restful and peaceful two days. After the van was repaired, the mechanic assured me he would stay in town over night, and gave me a telephone number to quench my worries. I woke at five the next morning and decided to backtrack the 65 miles I had missed during my ride on the tow truck. I was so excited that by 6 AM I had everything packed and was ready to hit the road again.

(Note: Of course it cost plenty; between towing, airfare expenses and two added nights in a hotel!)

Moral: Always Travel With Resources To Accommodate Emergencies!

Stowing Hints

If you are traveling in a vehicle by yourself, stowing items for easy access is important. Suggestions include putting your supplements, tapes, paper towels and maps for each day's drive on the passenger seat. If you carry a portable ramp, put that in the trunk or rear end of your van along with your luggage. (Emergency collapsible wheelchair also stows nicely in rear of van for electric wheelchair users.) Use bungie cords to secure stored ramp and extra wheelchair to keep them from rattling. Keep your cellular telephone in a handy location, pull off the road and park to speak on it, if you do not have it mounted for hands-free operation. When traveling by van, a small ice chest may be put on the floor between the front seats where you can push it out of the way. For an automobile, put the ice chest on the floor in front of the passenger seat. Try to keep the bench seat in the rear of the van free of gear for emergency rest periods.

Jelly Beans or similar candy typically do not melt, and bottled water with pop-up lids are easier to handle on the road. Books on audio tapes have a tendency to be too distracting for the road!

E-Mail Your Hints To Help Others!

Contact Wheel Me On...

Wheel Back to Main Index

Sign Our Guestbook

View Our Guestbook

Web	www.wheelmeon.org

Note: Wheel Me On... does not warrant Google Sponsor ads will be in ADA compliance or support web page content.